dhk77 Privacy Policy
The security of your personal information is our top priority. In this policy we clearly explain how your information is collected, used, and kept secure.
This privacy policy describes our commitment and approach to protecting the personal information of users of the dhk77 platform. By opening an account or using our services on dhk77, you are considered to have agreed to the terms of this policy. We therefore ask that you read this document carefully before using the service.
1. Introduction
dhk77 is a trusted online gaming and betting platform in Bangladesh. We believe that the privacy of our users is a fundamental right, and we treat it with the greatest respect. This privacy policy has been prepared to ensure three things:
- To clearly inform you about what types of information we collect about you.
- To maintain transparency about how collected information is used and stored.
- To explain what steps we take to keep your information secure.
This policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards. All dhk77 services — the website, mobile platform, and any related digital channels — are covered by this policy.
2. Information Collection
dhk77 may collect your information in several ways. Below we clearly state what types of information are collected.
2.1 Information You Provide Directly
When you register an account on dhk77 or use our services, the following information is collected from you:
- Full name and date of birth (for age verification).
- Mobile number and email address (for communication).
- Identity document information such as national ID or passport number (for account verification).
- Payment information such as bKash, Nagad, or Rocket number, or bank account details.
- Your provided address and location details.
2.2 Automatically Collected Information
When you visit our platform, the following information may be collected through technical means:
- IP address and device type.
- Browser type and operating system.
- Pages you visit and session duration.
- Login and logout times and account activity history.
- Gaming activity, bet amounts, and transaction records.
2.3 Information Received from Third Parties
In some cases we may receive information from payment processors, identity verification agencies, or fraud detection service providers. This information is used solely to ensure the security and legitimacy of your account.
3. Use of Information
dhk77 uses collected information for the following purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and keeping your account secure.
- Processing deposits, withdrawals, and other financial transactions.
- Managing bonuses, promotions, and VIP benefits.
- Providing customer support assistance.
3.2 Meeting Legal and Regulatory Obligations
- Age verification — dhk77 provides services only to those aged 21 and above.
- Complying with Anti-Money Laundering regulations.
- Detecting and preventing fraudulent activity.
- Providing necessary information to authorities under applicable law.
3.3 Service Improvement
- To personalize the gaming experience.
- To improve platform performance and user experience.
- To send relevant promotional information according to your preferences (subject to your consent).
4. Sharing Information with Third Parties
dhk77 never sells your personal information to third parties for commercial purposes. However, information may be shared with the following parties in specific circumstances:
4.1 Service Provider Partners
Limited and necessary information is shared with the technology and service organizations whose support is used to operate our platform — such as payment gateways, game software providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.), and IT security services. These organizations are contractually bound to follow our guidelines and protect the confidentiality of information.
4.2 Legal Authorities
Information may be provided to relevant authorities pursuant to court orders, government directives, or legal obligations.
4.3 Business Transfers
In the event of a future merger, acquisition, or business restructuring, user information may be transferred. However, you will be notified in advance in such cases.
5. Cookies and Tracking Technologies
The dhk77 website uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Essential for operating the core functions of the website — maintaining login status, security verification, and so on.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Help analyze and improve platform performance.
5.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. Please note that this may affect some functions of the platform. Essential cookies cannot be disabled, as the website will not work properly without them.
6. Data Security Measures
To ensure the security of your information, dhk77 has adopted industry-standard technical and administrative measures.
6.1 Technical Security
- All data transmission is protected by SSL (Secure Socket Layer) encryption.
- User passwords are stored in encrypted form — no staff member can view them.
- Financial transaction data is held on secure servers with limited access.
- Regular security audits and vulnerability assessments are conducted.
- Automated monitoring systems are active to detect suspicious activity and unauthorized access attempts.
6.2 Administrative Security
- Only authorized staff have access to sensitive information.
- All staff receive training on data privacy.
- Confidentiality agreements with third-party partners are mandatory.
Please note, however, that transmitting information over the internet is not entirely risk-free. We take every precaution, but we cannot guarantee complete security. It is your responsibility to keep your account password confidential and to log out after using an unfamiliar device.
7. Your Rights
As a dhk77 user, you have the following rights regarding your own information:
7.1 Right to Access
You have the right to know what information we hold about you. To do so, send a written request to [email protected].
7.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected.
7.3 Right to Erasure
In certain circumstances you may request the closure of your account and deletion of your information. However, due to legal obligations, we are required to retain some information for a specified period.
7.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
7.5 Right to Withdraw Consent
If you have previously given consent for marketing communications, you may withdraw that consent at any time. This will not affect your access to the core service.
To exercise any of the above rights, send a request from your registered email to [email protected]. We are committed to responding within a maximum of 30 business days.
8. Data Retention Period
dhk77 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:
- All account information and transaction records are retained while the account is active.
- Even after an account is closed, financial transaction and KYC information is retained for a minimum of five years, as this is part of fraud prevention and legal obligations.
- Information relating to marketing preferences is deleted after consent is withdrawn.
- Cookies and analytics data are generally deleted within 12 months.
9. Protection of Minors
dhk77 is strictly for those aged 21 and above. We do not knowingly collect information from or provide services to minors under any circumstances.
Age verification at the time of account registration is a mandatory process. If it is ever found that a user is a minor, that account will be immediately closed and the associated information will be securely deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
10. Changes to the Privacy Policy
dhk77 may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:
- The "Last Updated" date on this page will be changed.
- For significant changes, a notification will be sent to your registered email.
- For very significant changes, a separate notification will be shown on the platform at the time of login.
If you continue to use the platform after a policy change, you are considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.
11. Contact and Complaint Resolution
If you have any questions, ambiguities, or complaints regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support is available in Bengali.
- Response Time: We will try to respond to your request within 30 business days.
We take any concerns about your privacy seriously and are committed to resolving them promptly. Your trust and confidence are the core foundation of dhk77.